Catchment Manager

Store Operations & Audit / Compliance:

Adherence of Store Operations in line with pre-defined SOPs
Ensure that the look and feel of the store is as per guidelines/standards
Track efficient Cash handling; prevent shoplifting / ensure safety and security
Visual merchandising as per plan / guidelines
Inventory and stock management to prevent stock-outs or excess Inventory
KPI reporting as per guidelines and on-time

Strategic Roll outs:

Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
Manage closure of current store during refit & conversion

Profitability:

To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
To ensure required MIS & tracking at CRO levels
Manage Store expenses are as per plan
Provide suggestions /feedback to improve store productivity

People Development / Team Management:

To ensure daily roistering & briefing to outsourced store staff
Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
Ensure motivation & development of outsourced store staff

Customer Experience:

Ensure adherence to CE guidelines
Manage staff allocation based on demand at point in time
Personally step in to handle demanding customers
Provide suggestions for improvements in CE