Bpo

Team Leader(BPO/Call Center) operations

Full Job Description

We are looking for an experienced, self-driven and motivated Team Leader to join our team!

As our Team Leader, you will be responsible for supervising, overseeing, leading, managing, rewarding and motivating company’s teams.

Roles and Responsibilities
• Set clear team goals and KPIs
• Delegate tasks and set project deadlines
• Oversee day-to-day teams’ operation and performance
• Do regular performance evaluation
• Create a healthy and motivating work environment and atmosphere
• Develop a well designed and motivating evaluation program
• Communicate with teams about their performance
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members feedback and resolve any issues or conflicts

Desired Candidate Profile
• Minimum 1 year of experience as a Team Leader or similar role
• In-depth knowledge of performance metrics
• Good PC skills, especially MS Excel
• Experience with organizing training programs
• Sense of ownership and pride in your performance and its impact on the companys success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Degree in Management or training in team leading is a plus

Job Type: Full-time

Pay: ₹+,38+.3+ – ₹34,841.02 per month

Benefits:
• Cell phone reimbursement

Schedule:
• Weekend availability

Supplemental pay types:
• Performance bonus

Experience:
• total work as TL: 1 year (Required