Customer Care Executive

We are looking for a qualified Customer Care Executive to look after-sales support and car service related queries and customer feedback.

Primary work responsibilities:

Conducting customer satisfaction surveys to understand what areas of the company's services need improvements.
Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Customer Support Executive Requirements:

A bachelor’s degree in administration or a related field.
Only female candidates need to apply.
A minimum of 3 years experience in tellycalling.
Excellent interpersonal and written and oral communication skills.
Computer skills like MS-Excel, Typing.
Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹+,000.00 - ₹11,000.00 per month

Benefits:

Health insurance
Leave encashment
Provident Fund
Schedule:

Day shift
Monday to Friday
Morning shift
Weekend availability
Supplemental pay types:

Performance bonus
Education:

Bachelor's (Required)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Required)
Language:

Hindi (Required)
English (Required)