BPO Inbound Outbound Process voice process

Full Job Description
As a Telecaller, you are responsible for handling sales over the phone entirely . You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.
• Knowledge of E-Commerce is Must.
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Computer skills