Customer Service

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyUndergraduate and Graduate with Travel software knowedge.Freshers are welcome.247 shifts with US and UK profile are preferred.Any GDS software knowldge is an advantage.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹11,++2.45 - ₹30,000.00 per month

Schedule:

Flexible shiftNight shiftRotational shiftUK shiftUS shift

Education:

Bachelor's (Preferred)

Experience:

Travel or Bpo: 1 year (Required)Customer service: 1 year (Required)International Voice: 1 year (Required)

Language:

English (Required)Hindi (Preferred)

Shift availability:

Night Shift (Required)

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