IT Technician

Diagnose and resolve computer and technology-related issues

Identify which improvements and upgrades to make to computer systems

Manage projects and coordinate with other IT employees

Work with clients to identify their technological and software needs

Design, configure and test custom computer systems for clients

Conduct research and coding to develop new software

Configure, test and automate current computer systems

Design and implement processes for ensuring efficient IT operations in an organization

Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction

Oversee the maintenance, repair or replacement of computer units or other technological components

Develop software and programs to meet the IT needs of a company

Communicate with clients to identify their requirement and ensure their needs are met

Provide follow up services to ensure customer satisfaction and resolve client issues

Run quality checks on products/programs to ensure optimal and efficient performance

Ensure the security of an organization’s IT database by performing backups and updating security protocol

Oversee the training of junior IT engineers and other IT staff to improve job skills and work efficiency

Design new information and network support systems to enhance IT operations in an organization

Conduct inspections to ensure IT systems and equipment are operational

Install and configure IT systems such as local area networks and wide area networks

Provide advice and recommendations to management on processes and techniques required for improved work operations

Collaborate with programmers, developers, and designers to achieve set objectives

Conduct surveys and research to identify areas that require improvement and ways to achieve desired improvement