Desktop Support Engineer

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Desktop Support Engineer✓Jaipur

walekidukan.com
Jaipur, Rajasthan
Apply on Post Free Job Website |
8 hours agoFull–time
What you’ll do

Roles and Responsibilities

Provide Telephone / Remote /Physical Support L1 to go physically to customer location if required.

Monitor Tickets & Escalations from the users/IT support

Baseline/Configuration of Desktops, Laptop and Servers per IT guidelines

Advanced & TI specific Application Installation & Configuration

Service Pack, Windows patching & Virus Signature Management

Windows 7 and Windows 10 troubleshooting

Laptop and Desktops redeployments (Include DBAN)

Troubleshooting Hardware & Software Related Issues

Client Accessories Configuration Printer, Fax, Wireless Devices, etc

Data Backup Client Support

DNS, DHCP, AD, and Email account management.

WLAN & VPN two factor authentication setup and troubleshooting.

Operational Documentation & Knowledge Base Maintenance

First line Windows server support

SCCM client troubleshooting

Working with hardware vendors on fixing Hardware issues

Consult and Escalate tickets to 2nd/3rd level support to find resolution.

Order or buy computer systems and liaise with purchase and supplies department.

Maintain computer peripheral devices like printers and resolve associated problems.

Advanced & TI specific Application Installation & Configuration

Service Pack, Windows patching & Virus Signature Management

Knowledge of network security practices and anti-virus programs.

Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance.

Maintain technical documentation as may be required.

Desired Candidate Profile

Immediate Joiners Can Apply

Notice Period Person Also apply

Compulsory Printer Configuration Knowledge Person Eligible

Priority will be given to people living in Guwahati, Chandigarh, Jaipur Area.

AKANKSHA SINGH(HR)

akanksha.singh@3i-infotechconsultancy.com

+810870+64

Perks and Benefits