Technician Helper

Maintaining 6 Calls / Visits Per Day Productivity
• 85% Attendance to be maintained per month
• Attend Customer Service Request [Complaint] [minimum 85% to be completed by same day]
• Documentation of all activities on the field as per the company process
• To raise the bill as per MRP of spares and ensure the payment collected from customers are submitted to BP same day
• Renew Annual Maintenance Contract from In-Warranty & In Contract customer 30 days prior to the end date of Warranty Contract
• Follow up with a customer who has not renewed Annual Maintenance Contract (AMC) and renew the same and update feedback in case AMC is not taken
• Update customer feedback in mobile app. or in SRAF / History card as the case applicable
• Update customer contact details like mobile, Email IDs and validate existing mobile numbers on every transaction with the customer
• To complete the activity in Mobile after job completion. For spares requirement also, Technician has to raise indent
• Report to BP office in the evening and submit tool kit with spares and documents to BP including defective spares
• Drop door lock card at the door in case if the customer is not at home during any visit