Technology | Network | Senior Executive |NOC| | Gandhinagar

Full Job Description
Provide Level 2 or Level 3 expertise for incident and problem management; security incident responses and root cause analysis.

Take responsibility for the day to day operation of the team, providing overall guidance and supervision.

Participate in technology evaluation and continuous process improvement activities.

Responsible to work with respective network team members on the review of network architecture and design, troubleshooting, as well as standardization of the network design.

Coordinating with System Integrator and Service provider for Service Restoration to meet SLA on services.

Capacity management – managing utilization of assets

Responsible to work with the respective server and application teams’ members in troubleshooting and identify root cause, related to network.

Responsible to work with the respective network vendors’ support teams for the troubleshooting, identification and resolution of network problems.

Responsible for network devices, as well as appliances, vulnerability review and assessment.

Responsible for change implementation review, assessment and perform change on network devices during downtime Window.

Responsible to conduct post implementation review on areas of improvement and tuning.

Responsible to conduct and train junior engineers in the same team, i.e. to equipped them with the knowledge to run and maintain network.

Coordinate with information security governance team to align IT infrastructure with established standards.

Perform period health check of network devices.

Develop processes for improving operational efficiencies, as well as identifies/implements automation tools for existing manual processes.

Prepare technical reports and instructional manuals as documentation of network design and operational requirements.

Maintain and monitor required staffing levels and schedule to ensure that the team

can meet the demand and respond in a timely manner to network anomalies and outages.

Ready to be on call for 24x7 support

Knowledge and experience in troubleshooting of low latency network architecture.

Knowledge and experience in employing and using various networking trace tools.

Knowledge and experience in network management systems, i.e. CA NMS, PRTG, Syslog etc.

Ability to work flexible hours.

Pro-active and good analytical/conceptual thinking.

knowledge of routing, switching and other network infrastructure technologies

Knowledge of cloud based network technologies