EUC |L2

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Experience: 3-8yrs

Location: Chennai , Trivandrum

What we are looking for;

Job description: End User Computing Support Engineer
• Address user tickets regarding hardware, software and networking related to end user issues
• Handle tickets/Changes and Problem records for End user related requests single headedly
• Working and proven track of working on Group policy Objects
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Excellent oral and written skills
• Willingness to work in UK shift & handling on-call responsibility on rotational basis for any major incidents/support during off business hours

Requirements and skills
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude

Minimum Qualification:

15 years of full-time education

Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

Disclaimer

We encourage you to register at www.tcs.com/careers for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities.

Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication. For any such request you may write to careers.tcs.com