Business Delivery|Customer Care

Responsibilities:

 Position holder will be an individual contributor

 Build and manage productive, professional relationships with clients using telephonic and/or video conversations

 Ensure clients are using and deriving benefit from IndiaMART

 Ensure products/services in client’s e-catalog are accurately defined

 Prompt resolution of client complaints

 Assist the field sales team in achieving revenue and client retention targets by systematic follow up & time bound closures

 Daily 10-12 meaningful telephone/video calls with client