Senior Inside Sales Representative

Summary:

Sells High Radius products via telephone, web, or e-mail to specified customer segments and is responsible for ensuring a positive customer experience.

Principal Accountabilities:

● Responsible for driving inbound and outbound calls, emails, and web interfaces to focus on new account development

● Functions as account manager including research, setting discovery sales calls, and partnering with AE and/or SP (as applicable) on both strategy and execution.

● Increases ownership/relationship of the customer.

Knowledge, Skills, and Abilities:

● Utilizes probing to identify, evaluate, and articulate the value proposition associated with High Radius products and services.

● Recommends business solutions considering customer needs and High Radius interests.

● Stays abreast of current industry trends and how High Radius customers are being impacted to help solve specific market challenges in targeted industries.

● Leverage cross-functional resources to achieve results/meet customer needs.

● Develops and implement account research plans that drive the attainment of critical business objectives.

● Develops account relationships with multiple decision makers (including senior management levels) within customers.

● Makes decisions based on an appropriate amount of information/data analysis.

Guidance:

● Works under general direction.

● Work is guided by the objectives of the sales area.

o Refers to established playbook as needed.

o Applies judgment to identify when deviation from the standard practice is required.

● Assumes responsibility for improving service, efficiency, and quality of work.

● May provide direction/coaching to less experienced team members.

Competencies:

● Probes/ Prospects – Ability to uncover, identify and leverage published and internal customer information to make unsolicited contact with targeted people to capture interest for further discussion.

● Qualifies Opportunities – Ability to assess potential sales opportunities for business fit.

● Negotiates – Ability to effectively overcome obstacles to reach a mutual agreement.

● Sustains Executive Relationships – Ability to maintain & expand executive relationships with individuals that influence the direction of the organization.

Job Scope/Duty:

● Conduct research to gather company information and create new leads. Initiate high volume daily outbound calls & emails to target and client prospects and support AE to develop prospective accounts.

● Follow up/follow through on inbound inquiries and those generated by various marketing activities.

● Maintain accurate contacts, sales activity, meetings, and follow-up notes within the company CRM system Salesforce.com.

● Learn and maintain basic industry knowledge of services, industry trends, and how High Radius customers are being impacted to help solve specific market challenges in targeted accounts.

● Maintain and expand your database of prospects within your assigned territory/accounts within the company CRM system Salesforce.com

Requirements:

● Bachelor's Degree

● Total experience of more than 3 years

● Experience in B2B SaaS, Fintech, or payments is a plus

● Track record of over-achieving metrics goals.

● Strong phone presence and experience dialing dozens of calls per day

● Experience working with Salesforce.com or a similar CRM tool

● Excellent verbal and written communications skills

● Good listening skills