Customer Service Agent

JR-7535: Customer Service Agent
Are you looking for a job that will make you feel excited every day? Now is your chance to join Cloudstaff as a Customer Service Agent!

Job Description

Outbound communication via email, phone and chat to resolve student queries and provide nationally coordinated communications
Provide exceptional levels of customer service to students through high-quality, accurate, and timely responses to student inquiries
Meet performance KPI, be receptive to coaching and development and make improvements to performance where required
Manage and resolve customer issues, or escalate as required
Record all student interactions in the Student Records Management System
Salary Range
To be discussed

Work Setup

Work From Home
Morning Shift
Qualifications and Requirements:

A minimum of 1 year experience in a contact centre or customer service role
Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
Exceptional customer listening skills with the ability to ask probing questions, understand concerns and overcome objections
Excellent verbal and written communication skills, and the capacity to communicate clearly
Proficiency in the use of enterprise-wide records management systems
Attention to detail and the ability to undertake high volumes of work efficiently and with a high level of accuracy
WHY WILL YOU LOVE WORKING WITH CLOUDSTAFF?
Cloudstaff is a company that supports and empowers its people. We have an in-house Professional Training team that facilitates regular training programs, allowing staff to continually advance in their respective careers.

Perks and Benefits
✔ Competitive salary package and benefits
✔ Fun and extravagant online and live events
✔ Relaxation and recreational facilities
✔ Overflowing quarterly perks
✔ Ongoing career advancement opportunities
✔ 5-day work week
✔ HMO + 1 free dependent on the 16th day of employment
✔ Physical and mental wellness support

Be part of Cloudstaff India today!

#1WorkplaceEverywhere

Job Type: Full-time

Schedule:

Morning shift