Jr| Customer Service Executive | Telecom Network Operations and Maintenance

Great Opportunity to Join Tata Group, Currently hiring Jr. Customer Service Executive – Telecom Network Operations and Maintenance in Ahmedabad India at Tata Communication in Operations Manager Segment, Refer below details to apply Tata Communications Careers in Ahmedabad

Job Title : Jr. Customer Service Executive – Telecom Network Operations and Maintenance

Work Location : Ahmedabad India

Reference ID: 780730500

Job Details :

Key Objective / Purpose of Job:
1-2 years of Telecom & large tier 1-2 service provider experience for Core network alarm and fault management and managing VPN customers complains.

• 1st level troubleshooting & resolution of IP network faults in mobility and enterprise network environment.

• Cross function & vendor coordination

• First line analysis of incidents / issues and the restoration of the service

• Tracking and the escalation of events to relevant support services

• Forwarding calls to the appropriate Field Support Team where required

•...