Job Description
Job description
Agency Department of Corporate and Digital Work unit Corporate Services – Workforce
Development Management
Job title Senior Officer, Workforce Management Designation Administrative Officer 6
Job type Full time Duration Ongoing
Salary $99,519 - $110,953 Location Darwin
Position number 68260130 RTF 344882 Closing 26/05/2026
Contact officer Shirley Wilkshire on 08 8999 6701 or shirley.wilkshire@nt.gov.au
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=344882
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Primary objective
Provide professional, high quality, client focused human resource (HR) advice and support across the NT Public Sector as part of a
team and contribute to the delivery of integrated, contemporary workforce management services.
Context statement
Workforce Management deliver services to client agencies under a centralised services model across a geographically dispersed
and culturally diverse NTG environment, and employees work within specialised teams to provide coordinated advice and
assistance across employee relations in the areas of injury management, workplace disputes, performance, conduct, and change
management.
Key duties and responsibilities
1. Provide Workforce Management advice and guidance to client agencies on matters relating to conduct, performance, inability,
disputes, complaints and general HR processes.
2. Coordinate and progress workforce matters such as disputes, discipline, investigations and inability, providing recommendations
for resolution and early intervention strategies which are consistent with relevant legislation.
3. Develop and maintain effective partnerships with clients, human resource providers and other stakeholders.
4. Facilitate discussions, mediate issues and assist in resolving employee complaints, conduct or performance matters,
recommending remedial action where required.
5. Prepare submissions and reports to agencies delegates as required.
Selection criteria
Essential
1. Experience and contemporary knowledge of operational HR management including experience managing HR matters in areas
such as conduct, complaints, inability and performance management.
2. High level communication and interpersonal skills, including the ability to negotiate, resolve issues and build positive working
relationships with people at all levels.
3. Demonstrated planning and organisational skills, with the ability to manage competing priorities and handle sensitive or complex
workforce matters with sound judgement.
4. Well-developed conceptual and analytical skills including the ability to interpret and apply legislation.
5. High level written communication skills, with experience preparing clear and accurate reports, correspondence and briefing
material.
6. Ability to work independently when needed, while also contributing effectively as part of a team in a client-focused, centralised
HR service environment.
Desirable
1. Relevant qualifications in human resources or a related field.
2. Knowledge and understanding of employment legislation as it relates to Northern Territory Government employees or ability
to obtain.
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal
history will not exclude an applicant from this position unless it is a relevant criminal history.
Applicants suitable for the role but not offered the position for a current vacancy may be placed in a merit list or pool. The pool
might be accessed to fill vacancies for similar roles in the Department over the next 12 months.
Approved: March 2026 Shirley Wilkshire, A/Senior Director Workforce Management
Page 1 of 3
Job description
Agency Department of Corporate and Digital Work unit Corporate Services – Workforce
Development Management
Job title Manager, Workforce Management Designation Administrative Officer 7
Job type Full time Duration Ongoing
Salary $117,356 - $126,251 Location Darwin
Position number 68260130 RTF 344882 Closing 26/05/2026
Contact officer Shirley Wilkshire on 08 8999 6701 or shirley.wilkshire@nt.gov.au
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=344882
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Primary objective
Provide professional, high quality, client focused human resource (HR) advice and support across the NT Public Sector by managing
a small team and contributing to the delivery of integrated, contemporary workforce management services.
Context statement
Workforce Management deliver services to client agencies under a centralised services model across a geographically dispersed
and culturally diverse NTG environment, and employees work within specialised teams to provide coordinated advice and
assistance across employee relations in the areas of injury management, workplace disputes, performance, conduct, and change
management.
Key duties and responsibilities
1. Provide high-level, client-focused HR advice and guidance across a broad range of workforce matters.
2. Responsible for managing a small team, ensuring workforce management expertise is provided in a timely manner to clients.
3. Manage and provide advice on complex workforce issues, including investigations, conduct, performance, disputes,
organisational change, employee health and industrial relations, using evidence-based and risk-aware approaches.
4. Partner with agencies and key stakeholders to support strategic workforce initiatives, organisational change, enterprise
bargaining processes and sector-wide reforms.
5. Analyse workforce data, trends and agency needs to inform decision-making, identify risks and develop effective solutions.
6. Contribute to the development, implementation and continuous improvement of HR policies, strategies and tools to support
best-practice workforce management across the NT Public Sector.
Selection criteria
Essential
1. Extensive experience and contemporary knowledge of operational HR management including experience managing HR matters
in areas such as conduct, complaints, inability and performance management.
2. High level communication and interpersonal skills, including the ability to negotiate, resolve issues and build positive working
relationships with people at all levels.
3. Ability to lead and manage a team in a multi-skilled, flexible client focused HR enterprise service.
4. Demonstrated planning and organisational skills, with the ability to manage competing priorities and handle sensitive or complex
workforce matters with sound judgement.
5. Well-developed conceptual and analytical skills including experience in interpreting and applying legislation.
6. High level written communication skills, with experience preparing clear and accurate reports, correspondence and briefing
material.
7. Ability to work independently when needed, while also contributing effectively as part of a team in a client-focused, centralised
HR service environment.
Desirable
1. Relevant qualifications in human resources or a related field.
2. Knowledge and understanding of employment legislation as it relates to Northern Territory Government employees or ability
to obtain.
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal
history will not exclude an applicant from this position unless it is a relevant criminal history.
Applicants suitable for the role but not offered the position for a current vacancy may be placed in a merit list or pool. The pool
might be accessed to fill vacancies for similar roles in the Department over the next 12 months.
Approved: March 2026 Shirley Wilkshire, A/Senior Director Workforce Management
Page 2 of 3
Job description
Agency Department of Corporate and Digital Work unit Corporate Services – Workforce
Development Management
Job title Senior Manager, Workforce Management Designation Senior Administrative Officer 1
Job type Full time Duration Ongoing
Salary $132,408 - $147,919 Location Darwin
Position number 68260130 RTF 344882 Closing 26/05/2026
Contact officer Shirley Wilkshire on 08 8999 6701 or shirley.wilkshire@nt.gov.au
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=344882
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Primary objective
Lead a team of HR professionals delivering client-focused Workforce Management services to Northern Territory Public Sector
agencies.
Context statement
Workforce Management deliver services to client agencies under a centralised services model across a geographically dispersed
and culturally diverse NTG environment, and employees work within specialised teams to provide coordinated advice and
assistance across employee relations in the areas of injury management, workplace disputes, performance, conduct, and change
management.
Key duties and responsibilities
1. Provide high-level, client-focused Workforce Management advice, guidance and coaching across a broad range of complex
workforce matters, ensuring alignment with legislation, policy and public sector employment frameworks.
2. Manage complex workplace issues such as disputes/grievances, discipline, medical, investigations and inability, recommending
appropriate courses of action for resolution and early intervention strategies.
3. Lead and develop a Workforce Management team to deliver timely, consistent and high-quality workforce services.
4. Triage workload within the team, managing timeframes and as required lead more complex matters.
5. Partner with agencies and key stakeholders to support strategic workforce initiatives, organisational change, enterprise
bargaining processes and sector-wide reforms.
6. Provide advice and support to agencies consistent with best practice and aligned to legislative frameworks.
7. Contribute to the development, implementation and continuous improvement of HR policies, strategies and tools to support
best-practice workforce management across the NT Public Sector.
Selection criteria
Essential
1. Extensive experience and contemporary knowledge of strategic HR management and organisational effectiveness.
2. High level communication and interpersonal skills, including the ability to negotiate, resolve issues and build positive working
relationships with people at all levels.
3. Ability to lead and manage a team in a multi-skilled, client focussed HR enterprise service, flexible environment.
4. Demonstrated planning, problem solving and organisational skills, including the effective management of multiple complex and
high priority tasks to meet conflicting deadlines.
5. Well-developed conceptual and analytical skills including the ability to interpret and apply legislation.
6. Highly developed written communication skills, with experience preparing a range of correspondence/documents.
7. Ability to work independently when needed, while also contributing effectively as part of a team in a client-focused, centralised
HR service environment.
Desirable
1. Relevant qualifications in human resources or a related field.
2. Knowledge and understanding of employment legislation as it relates to Northern Territory Government employees or ability
to obtain.
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal
history will not exclude an applicant from this position unless it is a relevant criminal history.
Applicants suitable for the role but not offered the position for a current vacancy may be placed in a merit list or pool. The pool
might be accessed to fill vacancies for similar roles in the Department over the next 12 months.
