Manager, Centralized

The Leasing Concierge Manager supports the leasing concierge team ensuring the initial application process through move-in is seamless and accurate.

Key Responsibilities
• Creates a customer service focused culture; leads by example and ensures a proactive approach is adopted for all key customer touch points.
• Leads, coaches and develops direct reports to create a culture of excellence and continuous learning.
• Develops and maintains processes, ensuring consistency and alignment with policies and procedures.
• Assists the team as needed to complete application approval checklist and effectively transitions applicant to onsite RSO team for move-in processing.