Job Description
At The Missing Ingredient, we are dedicated to shaping a better future through food. Founded nearly a decade ago by CJ Bruce, our mission is to "uncomplicate marketing for the world's most effective food and beverage companies." We partner with brands committed to creating healthy food options and sustainable practices. Our team of passionate foodies and digital marketing experts is devoted to delivering results and driving measurable success for the brands we support.
In this role as an Account Support Coordinator, you will be essential in assisting our client account management and ensuring smooth internal operations. Working closely with the Account Manager, you will handle client communication, task coordination, and project support across various digital marketing campaigns, including social media, administrative activities, and more.
Key Responsibilities:
• Client & Account Support: Assist Account Managers in organizing client deliverables and tracking next steps, join client calls to take notes and for exposure to client communication, prepare materials for client meetings and reports, and ensure internal documentation is up-to-date.
• Project & Task Coordination: Track project timelines, send reminders for upcoming or overdue tasks, confirm resource sharing before tasks begin, and update task templates and internal workflows under the guidance of the Account Manager.
• Team Collaboration & Communication: Hold weekly meetings with Account Managers to understand their challenges and support needs, check in with internal specialists weekly to identify blockers, and facilitate cross-functional collaboration by ensuring clear communication.
Success Metrics:
• Client Satisfaction: Build positive relationships and gain feedback from client accounts.
• Project Delivery: Ensure timely and high-quality deliverables across campaigns.
• Internal Coordination: Maintain effective communication and collaboration with internal teams.
• Task Management: Achieve a high rate of on-time task completion with minimal oversight.
Required Skills & Experience:
• 2-3 years in account coordination, marketing, project management, or related fields.
• Experience working remotely and availability to work PST hours.
• Exceptional written and verbal communication skills.
• Strong organizational and time-management abilities.
• Attention to detail and resourceful problem-solving skills.
• Adaptability to fast-paced environments and willingness to accept feedback.
• An interest in digital marketing and a desire to grow within the marketing industry.
Bonus Skills:
• Familiarity with social media platforms (Instagram, Facebook, LinkedIn, TikTok) and project management tools (Teamwork, Notion, Slack, Google Suite).
• Experience in copywriting, content creation, or influencer marketing.
Career Growth: There are opportunities for advancement to Account Manager and Senior Account Manager roles based on performance, with options to specialize in client strategy and campaign leadership.
Compensation & Benefits:
• Fully remote work environment.
• Comprehensive health, dental, and vision insurance coverage.
• 401k with matching contributions.
• Flexible paid vacation policy.
• Annual end-of-year profit sharing based on performance and agency profitability.
• Ongoing education expenses covered by The Missing Ingredient (up to $500/year).
• Opportunities for professional growth across various marketing disciplines.
• A dynamic, collaborative, and mission-driven team culture.
If you are interested in joining us, please apply today!
