Customer Support Executive (CSE)

Full job description
Customer Support Executive (CSE) is the primary link between a company and its customers, responsible for resolving queries and ensuring high satisfaction across multiple communication channels. Core Responsibilities

Inquiry Management:Responding promptly to customer questions via phone, email, live chat, or social media.
Issue Resolution:Troubleshooting product or service problems and providing step-by-step guidance to reach a solution.
Record Keeping:Maintaining accurate and detailed logs of customer interactions and transactions in CRM software (e.g., Salesforce, Zendesk).
Cross-functional Collaboration:Coordinating with internal departments like technical support, billing, or logistics to resolve complex issues.
Customer Feedback:Collecting user feedback and sharing insights with management to help improve products or services.
Account Management:Assisting with order processing, billing inquiries, and maintaining updated account information.
Age criteria 18 to 29 years
Job Types: Full-time, Fresher, Permanent

Pay: ₹16,849.21 - ₹32,506.83 per month

Work Location: In person