Job Description
DESCRIPTION
We are looking for a skilled and curious UX Researcher to join our Worldwide Grocery Stores (WWGS) UX Research team. In this role, you will partner closely with product, design, and business teams to generate actionable insights that shape customer-facing and internal service experiences at scale.
As a UX Researcher, you will independently plan and execute mixed-methods research — including usability studies, generative discovery, surveys, and contextual inquiry — to inform product strategy and design decisions. You will translate complex findings into clear, compelling narratives that help stakeholders understand customer needs and prioritize with confidence.
Key job responsibilities
Design and conduct end-to-end research studies using qualitative and quantitative methods
Synthesize findings into clear insights and recommendations that drive product and design decisions
Partner with UX designers, product managers, and business stakeholders to identify research opportunities and integrate insights into the product development lifecycle
Communicate research findings to cross-functional teams and leadership through presentations, reports, and artifacts
Contribute to team research standards, processes, and knowledge-sharing practices
Support Guided Self-Service research initiatives, enabling product teams to conduct lightweight research with appropriate guidance
Comfortable with using AI to increase velocity and reduce workload
BASIC QUALIFICATIONS
3+ years of proven success leading User Research projects with demonstrated impact experience
Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
Experience in leading User Research projects with demonstrated impact
Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting)
Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study
Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
PREFERRED QUALIFICATIONS
Master's degree in Human Factors, HCDE, or Cognitive Psychology
Knowledge of quantitative data analysis and statistics
Experience conducting and applying research in a global context
Experience working in a highly Agile/Scrum environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, BC, Vancouver - 83,900.00 - 140,100.00 CAD annually
