Technical Support Engineer

Key Responsibilities:

Assist in the physical setup and mounting of network equipment (routers, switches, SDWAN devices) on Rack.
Provide remote console access and hands-on support to technical teams during configuration and troubleshooting.
Install and test replacement hardware components under guidance from remote engineers.
Perform basic IP configuration and connectivity checks.
Support patch cabling activities, including cable tracing and labeling.
Conduct basic diagnostics of LAN, WAN, and Wi-Fi issues, escalating complex problems as needed.
Document installation details, including port mappings visually via photos as required.
Participate in network migration and cutover activities, including post-migration hyper care and rollback support under
the guidance of Wipro technical team as required.

Coordinate with site teams and remote teams to validate equipment delivery and readiness.
3.

1–3 years of experience in network support or IT field services.
Understanding of networking concepts (LAN/WAN, IP addressing, Wi-Fi).
Experience in providing hands-on support for network installations and troubleshooting.
Familiarity with SDWAN and enterprise switch environments.
Strong documentation and communication skills.
4.

Entry-level certifications such as CompTIA Network+.
Prior experience in field engineering or remote support environments.
Work Location: In person