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New Zealand Government
Mo te tunga | About the role
The Complaints Resolution Unit is a newly established unit that centralises the management of and response to all service complaints, complaints about bullying, harassment and discrimination, and harmful sexual behaviour, and protected disclosures within the NZDF.
As the Complaint Resolution Coordinator, your role is to expertly manage and maintain the complaint management and filing systems, and oversee the complaint tracking process.
You will also be required to provide general administrative functions including answering emails and calls, and organising and supporting the team with general office support.
This role is based in Wellington CBD.
Nga pukenga me nga wheako | Skills and Experience
To be successful in this role, you will be confident with technology with the ability to quickly learn and expertly navigate our complaints management system, ensuring the Unit effectively and efficiently receives, tracks, and manages complaints. You will be comfortable working in a fast-paced environment, handling sensitive matters with discretion and professionalism.
Key experiences and skills include:
Proven experience working in a complaints management and/or information management environment, with good technical knowledge of complaints processes and functions.
Experience providing governance support and working with senior leaders, ideally within the public sector.
Demonstrated experience in office administration, with strong organisational and coordination skills.
Proven ability to engage with staff at all levels professionally, and to handle sensitive, confidential, and potentially offensive material appropriately.
Experience managing and de-escalating distressing or high-tension situations with empathy and professionalism.
An appropriate qualification or equivalent relevant experience in a related field (such as military, investigation, regulatory/compliance, or law) is essential.
Nou te rourou | What's in it for you
Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.
NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.
Me pehea te tuku tono | How to Apply
Applications close on Tuesday 14 April 2026.
Use the links on this page where you'll be directed to the Defence Careers website.
Please Note:
All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.
Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.
NZDF Employees/Members - please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.
NZDF Contractors - please apply via the Defence Careers website.
NZDF Reserves - please apply via the Defence Careers website if you cannot access the HR Toolkit.
Please Note:
To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:
Low Level Security Clearance
You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.
You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.
If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.
