National Technical Helpdesk Operator

Support customers and technicians by coordinating service requests, resolving enquiries, and ensuring smooth service delivery.

24th February, 2026
Billi New Zealand has been a leading and innovative supplier of boiling, chilled, and sparkling filtered drinking water systems for over 30 years. Manufactured in Melbourne, Australia to strict quality standards, our systems deliver reliable, innovative and sustainable solutions featuring modern design and advanced eco‑technology.

This role is responsible for delivering exceptional customer service by managing service bookings, coordinating technician schedules, and resolving customer enquiries. You’ll act as the key link between customers and the service team, ensuring timely, accurate and professional support from the first contact through to job completion.

Why you’ll love this role:
You’ll be the friendly, reliable connection between customers and technician, playing a key role in keeping operations running smoothly while helping people every day.

What you’ll do:

Coordinate service bookings, technician schedules and maintenance activities
Manage inbound service calls, emails and customer enquiries with professionalism
Prepare quotes, update portals and ensure all job information is accurate and on time
Liaise with technicians and service agents to meet service standards
Educate customers on service offerings, product benefits and billing
What we’re looking for:
Experience in customer service and handling enquiries or complaints
Strong communication, organisation, and time‑management skills
Professional phone manner and confident use of Microsoft Office
A proactive, solution‑focused approach and ability to manage a high volume of tasks
Experience with MYOB, Timetrak or customer management portals
Why join us?
Be part of a respected, established and innovative industry leader
Work with a supportive team committed to delivering exceptional service
Opportunity to grow your skills in scheduling, customer care and service operations
Ready to take the next step?
Apply now and help ensure Billi continues to deliver exceptional service and support to our customers.