Customer Service Team Member - Bibra Lake

CUSTOMER SUCCESS TEAM MEMBER

LIFEAID Beverage Company Australia & New Zealand, makers of FITAID, is a thriving and fitness-focused brand built and grown in local communities around the globe. The Customer Success Team Member helps generate leads, cultivate relationships, nurture new and exciting customers to provide a memorable customer experience. The position requires a self-motivated, outgoing, organised, energetic, and creative person.

We are a rapidly growing, functional beverage company located in Bibra Lake, WA seeking a vibrant, intelligent, and engaging individual for a part-time customer success team member.

The successful LIFEAID Team Member will be responsible for a range of duties, some of which include
Manage high volume inbound Customer enquiries through a variety of channels such as email, phone, Facebook & Instagram;
Nurturing customer relationships via email, phone and live chat;
Assist in the process of various Marketing campaigns and initiatives including Customer follow up, follow up calls, emails, mailings etc;
Wholesale Partner Account verification;
Manage a high volume of outbound calls;
Turning potential Customers into raving fans;
Educating Customers on our products and key points of difference and;
Various other Customer success duties.

A little about the Successful Team Member;
LIFEAID Fan and love our products
Must have a positive attitude and a friendly personality
Must be a team player and enjoy an open office environment
Must be organised and excellent at multi-tasking
Strong communication skills
Solutions-oriented not problem-focused
Must be a quick learner, reliable, and trustworthy
Must be fun to be around and work well with others
Previous customer-facing experience is a plus but not required
Computer proficient
Demonstrate a can-do attitude

LIFEAID PERKS:
FREE FITAID apparel
Endless LIFEAID Beverages
Work with an encouraging and supportive team
Access to a full functioning in-house gym
Bonus program
Dynamic and energetic team culture
Free onsite parking
Internationally recognised business in a peak growth phase

Job Type:
Part-time position in Bibra Lake office.