Front Desk Reception + Back Office Admin

About Us

MSA National is Australia's leading panel solicitor specialising in Banking and Finance Law. Founded in 1995, this year MSA celebrates 30 years of excellence through continuous innovation and growth.
We have a proud history in representing and delivery customer-centric solutions for some of the largest financial institutions in the country.
We are an innovative leader in technology solutions, our product suite includes the mobile VOI app – IDYou, the advanced e-sign solution - DigiDocs, a customised video messaging platform - MyVideo, as well as LoanTrak which sets the standard for online settlement tracking.
Most importantly 'We are people helping people' going above and beyond to deliver exceptional customer experiences



About the role

This is a traditional reception /customer service role, with the call volume similar to that of a Call Centre. You will be expected to manage in a warm and friendly manner 100-120 calls per day.

You will be a key member of our National reception / administration team, the first point of contact for the organisation and responsible for answering incoming phone queries relating to mortgage settlements from Brokers, Solicitors, Conveyancers, Banks and Borrowers.

Your key responsibilities will include;

Handling a high volume of calls;

Greet and assist visitors in the collection and drop off of legal documents;

Assist with outgoing and incoming mail and deliveries;

Keep the reception area tidy and organised;

Perform administrative tasks such as inventory stock, data entry and liaising with external suppliers.

Assist the back office in various tasks, including audit of loan documents, processing mail / TOLL.



About you

We’re looking for a friendly, professional, and team-oriented individual with outstanding customer service to be the first point of contact for our firm. If you thrive in a collaborative environment and enjoy creating a warm, welcoming atmosphere for clients and colleagues alike, this role will be perfect for you.



To be successful in this role, you will:

Native English is a requirement;

Be a team player with a friendly personality and excellent interpersonal skills;

Have the ability to handle confidential information with discretion;

Enjoy creating lasting positive impression and turning any and all interactions into satisfying experiences - no job is too big or small;

Have the ability to manage conflicting priorities, dealing with a high volume of incoming calls whilst responding to visitors and staff queries;

Possess excellent organisational and multitasking abilities;

Have a very high attention to detail;

Lastly you will be able to remain calm under pressure, display patience, humility & empathy in your dealings with people and have an enthusiastic, positive and flexible nature.



Experience with mortgages, finance, Legal or Conveyancing environment is essential;

Experience working in a high volume processing environment is helpful;

Experience working with deadlines and time frames specified with Service Level Agreements will be required