Guest Service Agent - Hotel Reception

Courtyard by Marriott Brisbane South bank is looking for a Guest Service Agent to provide professional, friendly and courteous service to all guests and to respond to their requests, complaints and/or enquiries in an attentive and timely manner.

To be an ambassador for the Hotel in all aspects of public relations and sales.

Key Responsibilities

Completing check-in, check-out and cash / payment procedures.
Maintaining accurate information and records including the correct guest details and linking guest profiles.
Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise.
Answer, cheerfully and promptly, all incoming telephone calls and in-house guest requests to ensure their accurate distribution to all hotel guests, visitors and team members.
Resolving guest complaints in a timely and professional manner, referring them to a supervisor if necessary.
Maintaining an up-to-date guest history and ensure the latest information is retained in the record.
Processing guest mail, messages and deliveries in an accurate and timely fashion.
You have experienced the advantage of effective hotels operational systems and possess knowledge of Opera.
About you:

Great personality and ability to exceed guest expectations
Strong attention to detail
Outstanding relationship building skills
Problem solving skills, innovative thinking and can-do attitude
Ability to multi-task and work closely with other hotel departments
Added Extras:

Discounted accommodation at Marriott International worldwide
Training and development opportunities
Complimentary car parking
Please send through a cover letter outlining your availability, experience and past experience.

Job Type: Full-time

Pay: $25.85 – $38.78 per hour

Expected hours: No more than 38 per week

Benefits:

Employee discount
Employee mentoring program
Professional development assistance
Ability to commute/relocate:

South Brisbane QLD 4101: Reliably commute or planning to relocate before starting work (Required)
Experience:

hotel reception: 1 year (Preferred)
Work Authorisation:

Australia (Preferred)
Work Location: In person