Job Description
Millennium Hotels and Resorts is seeking an enthusiastic and professional Hotel Front Desk Agent to become a part of our exceptional team. As a vital first point of contact for our guests, you will be responsible for creating a welcoming atmosphere and delivering outstanding customer service at our hotels across the globe.
In this role, you will facilitate smooth check-in and check-out procedures, manage reservations, and provide information regarding hotel amenities and local attractions. Your primary goal will be to ensure that each guest has a memorable stay and feels valued throughout their experience.
You'll collaborate closely with other departments to guarantee a seamless guest experience and contribute to maintaining the high standards of our hotel operation. If you have a passion for hospitality and a commitment to excellence, we encourage you to apply.
Key Responsibilities
Greet guests warmly and provide a friendly, professional first impression
Perform guest check-in and check-out procedures accurately
Answer phone calls, emails, and in-person inquiries regarding reservations and hotel services
Process payments, room charges, and billing adjustments
Assign rooms and issue room keys
Handle guest requests, complaints, and concerns promptly and courteously
Coordinate with housekeeping and maintenance to ensure room readiness
Maintain accurate guest records and reservation details in the property management system
Provide information about hotel amenities, policies, and local attractions
Follow hotel security, safety, and confidentiality procedures
About us:
The historic Millennium Biltmore Hotel has been a legendary Los Angeles landmark since 1923. With exquisite Spanish-Italian Renaissance architecture, including stunning hand-painted ceilings, its rich history is most noted for its connection with the Oscars - the founding banquet for the Academy of Motion Picture Arts and Sciences was held in the Crystal Ballroom in 1927, where the original "Oscar" statuette was sketched on a Biltmore napkin, and eight Academy Awards banquets were held in the Biltmore Bowl during the '30s and '40s. This iconic hotel has also been and continues to be featured on many Hollywood films, TV shows and music videos. The hotel has 70,000 square feet of flexible function space and 683 modern guest rooms in including 60 suites. Conveniently located in the heart of the Financial District, in a vibrant part of downtown Los Angeles, and only steps from Angel’s Flight, a unique funicular railway experience providing a great view of the area, as well as other noteworthy landmarks including the Brockman Building, Ernst and Young Plaza, the Fine Arts Building and Los Angeles Public Library.
The hourly rate for this position is $27.15 per hour.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
High school diploma or equivalent required
Previous hotel, hospitality, or customer service experience preferred
Excellent communication and interpersonal skills
Strong customer service mindset with a positive attitude
Ability to multitask and remain calm in a fast-paced environment
Basic computer skills; experience with hotel management systems is a plus
Reliable, punctual, and detail-oriented
