Hotel Receptionist

Jesmond Dene House is an award-winning 4 Red Star hotel and 2-Rosette restaurant situated in a leafy suburb of Newcastle-upon-Tyne, 5 minutes from the City Centre. Overlooking the wooded valley of Jesmond Dene, this historic property contains 40 bedrooms, a restaurant, and extensive banqueting and private dining facilities.

Priding ourselves on our levels of service, we are seeking a customer focused individual with experience in hospitality who can champion our four red star standards, providing the guests with a memorable experience.

Working in a fast paced environment, you should be an organised individual with great communication skills. No two days are the same, dealing with all requests both in person and over the phone makes for a varied day.

Hours of Work

We are looking for a Receptionist who has the ability to work on a flexible basis, with previous Hotel experience essential. This is a Zero hour contract and the ideal role for anyone looking to further progress in their Hospitality career.

Reception shifts are primarily between the hours of 07:00-15:30, 14:00-22:30 may also include Nights cover 22:30-07:00

Areas of Responsibility

Full knowledge of the hotel, our facilities and the surrounding areas
Taking bedroom and restaurant reservations to a 4 Red Star Standard
Checking guests in and out of the hotel
Showing guests to their bedrooms at check in
Dealing with all requests in person, via email and over the phone
Upselling / cross selling of departments, offering table reservations to residents & promoting room upgrades
Completing daily arrival checks, liaising with Housekeeping to ensure all requests are in hand
Being aware of all VIPs checking in
Have a full understand of what is happening in the hotel on the day, i.e. the daily functions & where to direct the guests
Selling Gift Vouchers both by phone & in person
Staff Benefits

Staff tips after a successful probationary period.

Free onsite parking
Uniform provided
Free meals whilst on duty
Access to staff wellbeing platform
Online e-learning development
Training and development possibilities across our collection of hotels
Group hotel loyalty benefit scheme with discounts available across all our properties for Bedrooms and F&B
Employee of the month incentives

Job Types: Part-time, Zero hours contract

Pay: £12.21 per hour

Benefits:

Discounted or free food
Employee discount
Free parking
On-site parking
Work Location: In person