Job Description
We are looking for an Operations Manager based in Mumbai to oversee daily operations between our New York headquarters and our manufacturing facility in Bombay. ***ONLY HIRING PEOPLE WITH JEWELRY EXPERIENCE. DO NOT APPLY WITHOUT PRIOR EXPERIENCE IN THE JEWELRY INDUSTRY***. The ideal candidate needs to have a solid understanding of the jewelry production process, strong organizational and communication skills, and proficiency in Excel. This role involves managing a small local team, coordinating with vendors and production staff, and ensuring smooth execution of all orders and timelines.
WE ARE SURE YOU MAY BE A FAST LEARNER, HOWEVER, NOT DISCOUNTING YOUR TALENT, BUT PLEASE DO NOT APPLY, IF YOU DO NOT HAVE ANY JEWELRY EXPERIENCE.
Key Responsibilities
Serve as the primary liaison between the New York office and the Bombay factory.
Oversee and track jewelry production, casting, assembly, and QC stages to ensure on-time delivery.
Manage and support a team of 2–3 people across operations and logistics.
Maintain detailed reports and trackers using Microsoft Excel / Google Sheets.
Coordinate daily with the production unit for work status, timelines, and issue resolution.
Communicate updates, progress reports, and challenges clearly to the New York office.
Assist in vendor coordination, material procurement, and shipment scheduling.
Occasionally visit the factory to oversee operations, troubleshoot issues, and maintain workflow efficiency.
Implement and optimize internal processes to improve productivity and quality control.
Requirements
1–5 years of EXPERIENCE IN THE JEWELRY INDUSTRY IS A MUST.
PLEASE DO NOT APPLY IF YOU HAVE NEVER WORKED IN THE DIAMOND/ GEMS/ JEWELRY FIELD.
Basic jewelry knowledge (understanding of casting, assembly, polishing, or stone setting).
Strong Excel skills
Excellent communication skills — comfortable working across time zones and teams.
Highly organized, detail-oriented, and proactive problem solver.
Based in or near Mumbai, with flexibility for occasional travel to the factory.
Job Types: Full-time, Permanent
Base Pay: ₹50,000.00 - ₹125,000.00 per month
Benefits:
Flexible schedule
Paid sick time
Paid time off
Work from home
Application Question(s):
Please apply only if you have experience in the Gems/ Diamond Jewelry Industry.
Work Location: Hybrid remote in Mumbai, Maharashtra
