Fraud and Scams Officer

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Job description
Posted Wednesday, 14 January 2026, 9:00 am | Expires Friday, 30 January 2026, 8:59 am
Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

About the Role
As the Fraud and Scams Officer, you'll help the team by providing a high standard of support to our Members, to investigate cases of potential fraud and scams across internet banking channels and help to prevent or reduce financial loss that may occur. Reporting to the Fraud Manager you will work within a collaborative team to also provide support and education to internal staff.

This is a full time position based on a minimum 38 hour working week.

About You
To be eligible to apply for this position you must demonstrate the following:

Demonstrated experience in investigation and dealing with unauthorised claims and/or fraud or scam matters within a financial institution
Strong customer service, stakeholder management, and case management experience
Sound knowledge in Microsoft Office suite
Excellent written and oral communication skills
Developed problem-solving and investigative skills
Ability to work well in a team environment
Ability to adapt positively to change
Ability to work autonomously

About Us
Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country have been certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

Our Benefits
Work life balance and flexible working options
Birthday Leave
Community Volunteer Leave
Access to an Employee Assistance Program (EAP)
Access to our Wellness Program
Discounts on your Banking and Health Insurance products
Cultural lunches and social clubs
Excellent training and development opportunities

How to Apply

To apply for this role please follow the links or apply via our Careers Page. Applications close Friday 30 January 2026.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you do have any questions or require other information please contact Hayley on 07 4412 3730.

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

*Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.*
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.