Job Description
Job description
As a Global Support Specialist at Qualitrol, your role involves working across different geographical locations to provide quality support to customers and in-Geography Applications Engineers. Your primary responsibility is to select and utilize Qualitrol products to meet customer application requirements. Some of your key responsibilities include:
- Assisting with order processes such as quoting, pricing, and determining delivery schedules
- Reviewing design drawings and providing technical support for manufacturing, sales, and product management functions
- Responding to customer inquiries about Qualitrol products and applications to enhance sales
- Offering technical assistance for product queries and issues throughout the entire sales process
- Providing written quotations for standard and non-standard products
- Implementing pricing policies and resolving pricing discrepancies
- Reviewing and processing Purchase Orders
- Researching and identifying product solutions, including initiating new product models or derivatives
- Being proactive and responsive to customer needs, ensuring positive feedback on response quality and timeliness
- Documenting product selection and specification choices
- Supporting manufacturing by addressing questions and troubleshooting order-related problems
- Analyzing product failures and customer concerns, assisting with quality issues and generating reports as necessary
- Occasionally traveling to support the sales organization
Additionally, Ralliant Corporation, an independent public company under the Fortive group, is at the forefront of precision technology innovation. With a global presence and a focus on empowering engineers, Ralliant enables advancements across industries. At Ralliant, you will join a team dedicated to building the future through innovation and problem-solving.
As an Equal Opportunity Employer, Ralliant values diversity and inclusivity in the workplace.
About Qualitrol, established in 1945, the company manufactures monitoring and protection devices for high-value electrical assets and OEM manufacturing companies. Qualitrol is a trusted global leader in partial discharge monitoring and asset protection equipment. The company offers a wide range of customized products to meet individual customer needs, redefining condition-based monitoring.
This position is eligible for a bonus as part of the total compensation package at Qualitrol. As a Global Support Specialist at Qualitrol, your role involves working across different geographical locations to provide quality support to customers and in-Geography Applications Engineers. Your primary responsibility is to select and utilize Qualitrol products to meet customer application requirements. Some of your key responsibilities include:
- Assisting with order processes such as quoting, pricing, and determining delivery schedules
- Reviewing design drawings and providing technical support for manufacturing, sales, and product management functions
- Responding to customer inquiries about Qualitrol products and applications to enhance sales
- Offering technical assistance for product queries and issues throughout the entire sales process
- Providing written quotations for standard and non-standard products
- Implementing pricing policies and resolving pricing discrepancies
- Reviewing and processing Purchase Orders
- Researching and identifying product solutions, including initiating new product models or derivatives
- Being proactive and responsive to customer needs, ensuring positive feedback on response quality and timeliness
- Documenting product selection and specification choices
- Supporting manufacturing by addressing questions and troubleshooting order-related problems
- Analyzing product failures and customer concerns, assisting with quality issues and generating reports as necessary
- Occasionally traveling to support the sales organization
Additionally, Ralliant Corporation, an independent public company under the Fortive group, is at the forefront of precision technology innovation. With a global presence and a focus on empowering engineers, Ralliant enables advancements across industries. At Ralliant, you will join a team dedicated to building the future through innovation and problem-solving.
As an Equal Opportunity Employer, Ralliant values diversity and inclusivity in the workplace.
About Qualitrol, established in 1945, the company manufactures monitoring and protection devices for high-value electrical assets and OEM manufacturing companies. Qualitrol is a trusted global leader in partial discharge monitoring and asset protection equipment. The company offers a wide range of customized products to meet individual customer needs, redefining condition-based monitoring.
This position is eligible for a bonus as part of the total compensation package at Qualitrol.
