Job Description
Job description
We're Hiring: Satcom Support Engineer (L1 / L2 / L3)
Location: Mumbai
Employment Type: Full-time
We are looking for a Satcom Support Engineer to join our team in Mumbai. The role involves providing technical support for satellite communication systems across maritime and offshore environments, working with VSAT, L-band, and next-gen LEO/MEO platforms.
Key Responsibilities
• Provide Level 1 & Level 2 technical support for satellite communication services
• Monitor satellite terminals, network links, and overall system health
• Troubleshoot connectivity, antenna alignment, modem/router issues
• Perform remote configuration of routers, modems, and firewalls
• Analyze signal strength, latency, bandwidth usage, and packet loss
• Coordinate with NOC, teleport teams, OEMs, and service providers
• Escalate complex issues and track them to closure
• Support installation, commissioning, and maintenance activities remotely
• Maintain accurate tickets, logs, and documentation
• Participate in shift-based / on-call support as required
Technical Skills Required
• Strong understanding of VSAT & satellite communication systems
• Solid IP networking fundamentals (TCP/IP, DHCP, NAT, VLANs)
• Hands-on experience with routers, firewalls & WAN devices
• Working knowledge of Linux CLI and remote tools (SSH, RDP, TeamViewer)
• Experience with diagnostic tools (Ping, Traceroute, Wireshark)
Qualification & Experience
• Degree/Diploma in Electronics, Telecommunications, IT, or Marine Engineering
• 2-7 years of experience in Satcom support or NOC operations
• Exposure to platforms such as KVH, Hughes, Viasat, Starlink, OneWeb preferred
Certifications (Preferred)
• OEM certifications (Intellian, Cobham, KVH, Starlink, OneWeb, Iridium)
• CCNA / Network+ / GVF certification
• ITIL Foundation is an advantage
Interested candidates may DM me or email their resume to:
