Job Description
Who we are at Embroker
Embroker is the radically simple destination for industry-tailored commercial insurance. Our mission is to make it radically easier for businesses to get the right coverage at the best price. With a technology-first, customer-centric approach, Embroker is changing how businesses protect themselves, their staff, and their customers. In 2026, Embroker has raised over $150M in funding from leading fintech investors.
This is a fully remote position unless otherwise noted. We welcome applicants from across the U.S., with preference for candidates located in the Midwest, Southeast, Southwest, and Mountain West regions. A full list of preferred states is included at the bottom of this posting.
Pay Range:
$40,000 - $67,000 annually (non-exempt; overtime eligible)
This range represents annualized compensation based on a full-time (40 hours/week) schedule. Overtime is paid in accordance with applicable law.
Incentives
Eligible for an annual performance-based bonus and participation in the company's equity incentive plan, subject to applicable plan terms.
Onboarding/Training:
The initial start date for this hiring group is Monday, February 9, 2026. New hires are required to complete two weeks of in-person training at a local office. Following training, the role includes ongoing in-office team meetings and periodic in-person training sessions, at a minimum on a monthly basis.
Availability Requirement:
Candidates must be available to start on February 9, 2026, and attend the full two weeks of in-person training. Applicants who do not meet this requirement will not be considered for this role, but are encouraged to apply for future hiring waves as they become available.
Position Overview
Service Operations Associate is responsible for managing and fulfilling insurance policy lifecycle cases while providing excellent client care. This role will execute all Standard Operating Procedures (SOPs) outlined in Embroker's Operations Manual while supporting various operations teams including Customer Success, Sales, Underwriting, and Compliance. This role requires strong attention to detail, highly accurate data entry skills, a friendly and approachable attitude, and a bias to action for rapidly responding and successfully closing the loop on all open service cases.
This is a primarily remote role with two weeks of training in a local office. Candidates should anticipate ongoing in office team meetings and/or regular monthly training.
Job Duties
Conduct policy administration tasks, including processing policy changes, endorsements, renewals, and carrier notices; generating and managing insurance documents; and reviewing premiums, commissions, fees, and related policy information for accuracy
Respond to clients, partners, carriers, and internal inquiries clearly and professionally via phone, email, or chat
Manage client support cases efficiently, ensuring all requests are tracked, resolved, and closed promptly
Coordinate with insurance carriers and underwriters to obtain quotes, documentation, and resolve issues
Support billing and payment processes, including addressing questions, entering data, and assisting with audits or collections
Support compliance processes, including audits and surplus lines filing
Ensure all activities comply with company policies and regulatory standards
Perform other duties as assigned
Qualifications
High school diploma or equivalent required; college degree or relevant insurance coursework is a plus.
Customer service or administrative experience preferred (including internships, part-time roles, or volunteer work); experience in commercial insurance is a bonus.
Strong written and verbal communication and interpersonal skills
Comfortable using G-Mail, Google Docs & Sheets,or Microsoft Office; experience with Salesforce and Adobe Acrobat is a plus
Excellent organizational and time-management skills
Ability to work independently and collaboratively as part of a team
Detail-oriented, proactive, and able to follow established processes
Basic knowledge of insurance products and terminology is preferred but not required
Prolonged periods of time sitting at a desk and working on a computer
Ability to work cross-culturally on a global team
Ability to perform effectively in a remote work environment
Preferred States for Remote Work Eligibility:
Arizona, Alabama, Alaska, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Mexico, North Dakota, Nevada, North Carolina, Oklahoma, Kansas, Kentucky, South Dakota, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming.
Our Values
The Embroker Pack lives by three core values that have taken us from an idea to a growing, well-funded player in the Insurtech space.
Pack First
We succeed and fail as one team. We optimize for what is best for our entire organization. We always assume positive intent.
Be All-In
We are 100% committed. We move fast and are proud of what we build. We attack challenges with relentless positivity.
Create Magic
We strive to amaze and delight at every touchpoint. We make our work fun through teamwork, play, and positive energy.
AT EMBROKER, EMPLOYEES COME FIRST. BENEFITS SUMMARY HIGHLIGHTED BELOW FOR US & CANADIAN EMPLOYEES.
US Employees
Medical - 5 plans to choose from including one with an employer funded HSA
Dental - Employer pays 100% of employee premium
Vision - Employer pays 100% of employee premium
Life and AD&D - Employer provided as well as additional voluntary
Short and Long Term Disability - Employer provided
Flexible Spending Accounts - Medical and Childcare
Accident
Critical Illness
Employee Assistance Program - Including dependents
Pet Insurance
401(k) with Employer Match
Unlimited Flexible Time Off (Vacation)
Sick Time
12-Weeks Paid Parental Leave
Work from Home Office Set-up Stipend
Paid Subscription for Wellable Wellness
Stock options
Canadian Employees
Medical
Dental
Vision
Life and AD&D
Long Term Disability
Employee Assistance Program
Additional portable insurance coverage is also available including:
Life
AD&D
Critical Illness
Additional benefits offered:
RRSP with Employer Match
Unlimited Flexible Time Off (Vacation)
Sick Time
Parental Leave with Salary Top-Up Program
Work from Home Office Set-up Stipend
Paid Subscription for Wellable Wellness
Stock options
