Job Description
Pay
Up to £12.21 an hour
Job type
Zero hours contract
Part-time
Full-time
Shift and schedule
Weekend availability
Day shift
Location
Brean TA8 2RB
Benefits
Pulled from the full job description
Referral programme
Employee discount
Discounted or free food
Health & wellbeing programme
On-site parking
Full job description
Experience Advisor (Receptionist)
Unity Holidays – Unity Beach, Somerset
Seasonal | Part Time | Casual | Full Time
Christmas Update
We’ll be reviewing applications from 6th January, once our team returns from the Christmas break.
Successful candidates will be looking to start in February 2026.
About Unity Holidays
Following a successful first year of trading, Unity Holidays has grown to operate three holiday parks and continues to expand.
Unity Beach is a vibrant coastal resort where guest experience sits at the heart of everything we do. Across our parks, we’re proud of the welcoming, supportive culture we’re building — and the role our teams play in creating memorable stays for our guests and holiday homeowners.
We believe great experiences start with great people, and this is an exciting time to join us.
Why a season at Unity?
Great people, great energy, great atmosphere
Busy days, sociable shifts and no two days the same
A supportive team that’s got your back
Skills, confidence and experience you’ll actually use
A season you’ll look back on and think “yeah, that was a good one”
Our season runs from March - November in 2026.
The Role
As an Experience Advisor, you’ll be at the heart of the guest journey and often the first and last point of contact for our guests and holiday homeowners.
You’ll deliver warm, professional and organised service — helping guests feel welcome, informed and supported from arrival through to departure.
What You’ll Be Doing
Providing a friendly and professional welcome to guests and holiday homeowners
Managing check-in and check-out processes accurately
Acting as a central point of information about the resort, facilities and local area
Responding to guest enquiries in person, by phone and email
Handling guest feedback and resolving issues calmly and professionally
Processing bookings, amendments and walk-in reservations
Taking payments, refunds and pre-authorisations in line with procedures
Preparing arrival packs, reports and guest documentation
Liaising with Accommodation, Maintenance and Security teams
Promoting resort facilities, activities and upgrades where appropriate
Following cash handling, data protection and security procedures
What We’re Looking For
Friendly, confident and guest-focused individuals
Strong communication and organisational skills
Calm and professional under pressure
High attention to detail and accuracy
Confident using IT and booking systems
Flexible to work weekends, evenings and peak periods
Previous reception, hospitality or customer service experience is desirable but not essential.
Safeguarding & Checks
This role requires adherence to safeguarding, data protection, health & safety and security procedures.
A DBS check may be required depending on duties.
What You’ll Get
Access to park facilities and discounts
25% off Food & Drink for you and your family
50% off Food & Drink while on shift
Training and development opportunities
Team recognition and reward schemes
Holiday discounts across Unity Holidays parks
Employee Assistance Programme
A supportive team environment in a stunning coastal location
Ready for a Season You’ll Actually Enjoy?
Apply now and join the team at Unity Beach!
Job Types: Full-time, Part-time, Zero hours contract
Pay: Up to £12.21 per hour
Benefits:
Discounted or free food
Employee discount
Health & wellbeing programme
On-site parking
Referral programme
Work Location: In person
