Global IT Helpdesk

Technical Support Associate

Check with seller / month
New York City, New York, United States Office Assistant Active
Actively Hiring New York City Full Time
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Job Description

The Associate provides first-level (L1) technical support for the company's software products via phone and email. Responsibilities include diagnosing and resolving basic software, hardware, and network issues reported by users. The associate must accurately document all customer interactions and promptly escalate complex issues to the L2 support team. Contributing to and updating the internal knowledge base with common issue resolutions is also a key task. The role demands excellent
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