Job Description
MICROLINK SOLUTIONS PVT LTD
Microlink Solutions Pvt Ltd., a leading IT Infrastructure and IT Solutions Provider is a professional organization committed to provide outstanding Value Added Services to its Corporate and Institutional Customers.
Microlink is charting out new avenues & territories for a strong & exponential growth for which, we are looking out for experienced, talented, & dynamic team members who has the right Attitude, Ability and are prepared to meet up challenges of future growth.
Technical Support Engineer
Location: Jamnagar & Gir
Department: IT Support
Reports To: Service Account Manager
Job Description:-
Guest-Facing Responsibilities
Provide on-demand, personalized technical assistance to hotel guests (e.g., Wi-Fi setup, streaming, smart room controls, device connections).
Assist guests with audio-visual setups for meetings, presentations, and events.
Configure and support guest room entertainment systems.
Guide guests in using hotel mobile apps, digital room keys, and in-room tablets or smart assistants.
Deliver prompt, courteous, and professional service, ensuring minimal disruption to guests’ stay.
Operational & Technical Support
Coordinate with the IT department to monitor and maintain guest network performance and ensure high-speed, secure connectivity.
Report and troubleshoot hardware/software issues in guest rooms and public areas.
Assist with configuration and maintenance of hotel smart systems.
Support VIP setups, pre-arrival technology requests, and post-departure data security checks.
Keep records of guest IT requests, solutions, and feedback for continuous improvement.
Training & Collaboration
Train front office and concierge staff on basic guest tech support protocols.
Work closely with Rooms Division, Engineering, and IT to maintain operational excellence.
Stay updated on emerging hospitality technologies to enhance the guest experience.
Qualifications & Requirements
Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
Minimum 2–3 years’ experience in IT support, preferably in the hospitality industry or luxury environment.
Strong knowledge of:
Networking (LAN/Wi-Fi troubleshooting)
Smart room systems (IoT, IPTV, automation)
Mobile device connectivity (Android, iOS, Windows, macOS)
Audio-visual and conference tech
Excellent interpersonal and communication skills.
Service-oriented mindset with attention to detail and discretion.
Ability to work flexible hours, including weekends and holidays.
Fluent in English (additional languages preferred).
Core Competencies
Guest-Centric Mindset
Technical Proficiency
Problem Solving & Adaptability
Professionalism & Confidentiality
Team Collaboration
Time Management
For more details:
visit our website: WWW.Microlink.co.in
LinkedIn Page: https://www.linkedin.com/company/microlink-solution-pvt.ltd./
Facebook Page: https://www.facebook.com/microlinksolutions/
With Regards,
Vinkal Gor Microlink Solutions Pvt.Ltd. Ahmedabad Mob: 98244 08739 DID No. : 079 4106 9027 E-mail: vinkalg@microlink.co.in , hr@microlink.co.in www.microlink.co.in
Job Type: Full-time
Pay: ₹500,000.00 - ₹700,000.00 per year
Benefits:
Provident Fund
Work Location: In person
