Job Description
Technical Support Customer Service Agent
Location: Onsite – Houston, TX or Doral, FL (Miami)
Job Type: Full-Time
Scentiment (www.scentiment.com) is a fast-growing smart-scenting company looking for a tech-savvy, customer-focused support agent to help users get the most out of their Scentiment diffusers and app-connected devices.
What You’ll Do
Provide technical support for diffusers, oils, and app connectivity (Bluetooth/Wi-Fi, setup, firmware, etc.).
Assist customers through email, phone, SMS, and VoIP (RingCentral).
Troubleshoot setup, misting issues, and general product questions.
Handle customer service needs: orders, returns, accounts.
Document tickets accurately in Gorgias.
Escalate recurring issues and follow SOPs/SLA goals.
What We’re Looking For
2+ years customer service experience (1 year tech support preferred).
Experience with Gorgias, Zendesk, or Freshdesk.
Strong communication and problem-solving skills.
Calm, patient, and solutions-oriented.
Bilingual English/Spanish is a plus.
Proficiency with Microsoft Office.
Benefits & Compensation
Compensation depends on experience, location, technical knowledge, and fair market value.
Medical, Dental, Vision
401(k)
Paid Time Off
Employee discounts
Growth Opportunities
Potential to move into Senior Technical Support, Team Lead, or Customer Experience Product Specialist roles.
Apply today and help us deliver exceptional experiences to Scentiment customers!
Job Type: Full-time
Pay: $16.00 - $21.00 per hour
Expected hours: 35 – 50 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:
Zendesk: 2 years (Preferred)
Location:
Houston, TX 77056 (Preferred)
Ability to Commute:
Houston, TX 77056 (Required)
Work Location: In person
