Seven Consultancy

Support Engineer-Reputed ISP Industry-, Maharashtra, India-5LPA-Harshala

Check with seller / month
Pune, Maharashtra, India IT Engineer & Developer Active
Actively Hiring Pune Full Time
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Job Description

Job Details
• Check email for any voicemails.
• Respond to emails in a timely manner.
• Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega.
• Call customers with updates if no answer either leave a message or email.
• Submit faults once level 1 and/or 2 troubleshooting has been done.
• Liaise with Phone techs when any phone system issues arise.

Functional Area
• ISP
• Customer Handling
• Troubleshooting
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