Information Technology Support Specialist

Job Summary:

We are seeking a proactive and detail-oriented IT Support Specialist to join our IT team and provide day-to-day technical support to our employees. You will be responsible for diagnosing and resolving hardware, software, and network issues to ensure smooth IT operations and a productive work environment.

Key Responsibilities:
• Provide user support: Respond to technical support requests via phone, email, or a ticketing system. Address issues promptly and effectively, documenting resolutions.
• Troubleshoot and resolve issues: Diagnose and resolve a variety of technical problems related to computer systems, mobile devices, and peripherals. This includes hardware failures, software malfunctions, and network connectivity problems.
• Install and configure equipment: Set up and configure new hardware and software for new and existing users. This includes laptops, desktops, printers, and user accounts.
• Manage user accounts: Manage user accounts and access permissions, including onboarding new employees, resetting passwords, and deactivating accounts.
• Maintain and update systems: Assist with system updates, software installations, and security patching to keep all devices secure and running efficiently.
• Maintain IT assets: Keep an accurate and up-to-date inventory of all IT equipment, including hardware and software licenses.
• Create documentation: Develop and maintain technical documentation, such as knowledge base articles and how-to guides, to empower users and improve future support efforts.
• Escalate issues: Collaborate with other IT team members or external vendors to escalate complex or unresolved issues.
• Asset Assignment: Assigning Desktops, Laptops and other IT assets to employees

Required Qualifications:
• Any graduate with Minimum 2 Years experience in IT Support Role
• Strong knowledge of Windows, macOS, and common software suites like Microsoft 365 suite.
• Experience in troubleshooting SAAS platform access
• Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate would be an added advantage.
• Experience with remote desktop applications (e.g., TeamViewer).
• Familiarity with endpoint management tools