Job Description
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Role Description
We are seeking a seasoned and highly technical Senior Qualtrics Developer to architect, build, and maintain enterprise-level Customer Experience (CX) programs. This is a critical technical role that requires advanced proficiency in the Qualtrics platform, alongside expert-level front-end development (HTML/CSS/JS) and robust API integration skills. The successful candidate will translate complex business requirements into seamless, scalable, and automated Experience Management (XM) solutions.
• Qualtrics Platform & Technical Development :
• Custom Solution Architecture: Lead the design and implementation of highly customized CX solutions and survey logic within Qualtrics, ensuring adherence to best practices for scalability and performance.
• Front-End Expertise: Develop, test, and maintain custom HTML, CSS, and JavaScript (JS) solutions to enhance survey aesthetics, user experience, and create dynamic content beyond standard Qualtrics capabilities.
• Email Development (EDM): Create production-ready, highly responsive HTML Email Distributions (EDM) for survey invitations and reminders, ensuring cross-platform and cross-client compatibility.
• Advanced Survey Construction: Design and configure complex survey flows, utilizing advanced features like Web Service elements, authenticators, embedded data, and complex display/skip logic.
• Systems Integration & Automation :
• API Integration & Data Flow: Serve as the technical expert for implementing bi-directional API integrations between Qualtrics and core enterprise systems (e.g., Salesforce, CRM, ticketing systems) to automate data ingestion and operationalize feedback loops.
• Automation & Workflow Management: Design and implement robust Qualtrics Workflows (formerly Actions) and custom code solutions to trigger real-time alerts, ticketing, and closed-loop processes based on customer feedback and defined Service Level Agreements (SLAs).
• Data Management: Manage the integrity and structure of the XM Directory, including contacts, hierarchies, and transaction data, to support sophisticated segmentation and targeted distribution.
• Dashboard Development: Configure, manage, and optimize CX Dashboards for various organizational levels, providing clear and actionable insights to executives and frontline managers.
Qualifications
• Experience: Minimum 4+ years of total professional experience, with significant hands-on technical experience (5+ years) specifically implementing and developing on the Qualtrics platform.
• Technical Stack: Expert proficiency in HTML, CSS, and JavaScript (JS) for custom development.
• Qualtrics Expertise: Deep, verifiable experience in Qualtrics product implementation, platform features, and data model configuration, especially within the Customer Experience (CX) domain.
• Integration Skills: Proven technical knowledge and practical experience with Qualtrics APIs for system and application integration.
• Preferred Certification: Qualtrics CX Certified professional status is highly desirable.
• Soft Skills: Strong problem-solving abilities, excellent communication skills, and the capacity to work independently in a remote (offshore WFH) environment.
