Job Description
Job Title: IT & Cyber Security Officer (with IT Support Responsibilities)
Company: 31 Green Ltd
Position: IT & Cyber Security Officer
Job Type: Full Time - Remote
Experience: 3–5 years
About Us
31G is a dynamic and rapidly growing company dedicated to supporting our partners with tech, business process excellence, and transformation. We are looking for an experienced and results-driven IT Officer to join our team.
Role Overview
We are seeking a proactive and hands-on IT & Cyber Security Officer to take ownership of all IT operations and security initiatives across the organization. This hybrid role combines IT infrastructure and cybersecurity management with first-line technical support responsibilities.
The ideal candidate will ensure our systems, users, and data remain secure, compliant, and operational while providing responsive, high-quality support to internal teams and external partners.
Key Responsibilities:
Cybersecurity & IT Governance
• Develop, implement, and maintain all IT and Cyber Security policies across the company.
• Ensure company-wide adherence to IT and security standards through regular monitoring and enforcement.
• Maintain network and firewall security configurations in line with best practices.
• Define and implement password standards, ensuring periodic password rotations and compliance.
• Conduct quarterly IT and security audits to validate compliance and identify areas of improvement.
• Stay updated on emerging cyber threats, vulnerabilities, and ransomware risks, and implement preventive measures.
• Provide ongoing security awareness and training for all staff.
• Collaborate with leadership to align IT and security objectives with business goals and compliance requirements.
IT Infrastructure & Support:
• Act as the first point of contact for all IT and system support requests via email, chat, or phone.
• Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• Manage user accounts, system onboarding, access permissions, and laptop provisioning.
• Log, track, and prioritize incidents and service requests using the ticketing system.
• Escalate complex or unresolved issues to second-line or development teams as needed.
• Perform system health checks and routine maintenance to ensure uptime and performance.
• Document technical solutions, FAQs, and troubleshooting guides for internal reference.
• Support cloud-based applications, integrations, and SaaS tools used across the company.
• Provide clear and timely communication to users regarding issue status and resolution.
Skills & Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, Cyber Security, or a related field.
• 3–5 years of proven experience in IT administration, network security, or IT support.
• Strong understanding of information security frameworks (ISO 27001, NIST, CIS Controls).
• Hands-on experience with endpoint management, firewalls, and security tools.
• Familiarity with identity and access management, vulnerability management, and audit processes.
• Proficiency with Windows and macOS environments and IT ticketing systems (e.g., Jira, Zendesk, Freshdesk).
• Strong troubleshooting, analytical, and documentation skills.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Ability to work independently and take ownership of IT and security operations.
Preferred Experience:
• Relevant certifications such as CISSP, CISM, CompTIA Security+, or CEH.
• Experience supporting SaaS platforms, cloud services, or multi-site environments.
• Knowledge of security protocols, data protection, and compliance best practices.
• Exposure to healthcare or fintech systems and data integration standards (e.g., HL7, FHIR, DICOM).
How to Apply
If you’re passionate about technology, security, and problem-solving and want to be part of a growing digital platform; we’d love to hear from you!
Please send your resume to hr@31g.co.uk or zainab.zahra@31g.co.uk
