Job Description
C
City and County of San Francisco
Senior Quality Assurance Engineer, Digital Services (1043)
City and County of San Francisco • San Francisco, CA, United States • via SF Careers - SF.gov
Full–time
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Responsibilities
The 1043 Quality Assurance Engineer for Digital Services will own the systems and processes necessary to ensure accessibility, reliability, and consistency for users of SF.gov and other City services
As the technical authority on quality assurance you will work closely with designers, developers, researchers, and product managers to collect and analyze data, continuously improve software testing practices, and incorporate user research techniques such as A/B testing into our platforms
You will engage with stakeholders to understand where there is greatest need and opportunity, and you will own the overall product roadmap for improving reliability and quality of City’s digital products and services
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Job description
The 1043 Quality Assurance Engineer for Digital Services will own the systems and processes necessary to ensure accessibility, reliability, and consistency for users of SF.gov and other City services. As the technical authority on quality assurance you will work closely with designers, developers, researchers, and product managers to collect and analyze data, continuously improve software testing ...
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City and County of San Francisco
Public Service Aide, SF311 (9920)
City and County of San Francisco • San Francisco, CA, United States • via SF Careers - SF.gov
Full–time
Apply directly on SF Careers - SF.gov
Qualifications
Teleworking may be allowed up to 3 days/week, but applicant must be able to meet the City's telework policies and management reserves the right to cancel at any time
Responsibilities
Working with Business Analysts, the aide will learn about City government and processes
Using the information learned, candidate will learn and provide support in a variety of analytical support work such as business intelligence reports, updating the knowledge base, project planning, purchasing, and creating technical documentation
Candidate will also participate in team meetings, provide input on new programs and processes, and assist in the day-to-day operations of the department
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Job description
The Public Service Aide at the San Francisco 311 Customer Service Center is an integral part of the Administrative Team. Working with Business Analysts, the aide will learn about City government and processes. Using the information learned, candidate will learn and provide support in a variety of analytical support work such as business intelligence reports, updating the knowledge base, project planning, purchasing, and creating technical documentation.
Candidate will also participate in team meetings, provide input on new programs and processes, and assist in the day-to-day operations of the department. Based on interest and aptitude, may join in other department meetings and projects as necessary.
Examples of Important and Essential Duties
Under supervision, the 9920 Public Service Aide will work with the Administrative Team in responsibilities such as:
• Assist the Business and Administrative Analysts in performance of their work
• Review informational requests from the public and customer service representatives
• Assist in the management of building facilities requests
• Assist in purchasing and procurement for the department
• Conduct research to understand department process and policy to provide information
• Continually update departmental records to ensure data accuracy
• Attend departmental meetings and update project/program documents and schedules with updated information
• Assist with creation of reports, proposals, presentations, and media communication Participate in City PIO/Social Engagement groups
Work Schedule:
Nature of Work: Full-time, usually Monday through Friday, with flexible hours between the hours of 8:00 am and 6:00 pm. Teleworking may be allowed up to 3 days/week, but applicant must be able to meet the City's telework policies and management reserves the right to cancel at any time. Additionally, this position will require applicant to be available to work occasional weekends and holidays whenever necessary given its 24x7 operations.
