Job Description
Role: IT Support Engineer / Systems Administrator
Experience: 3 to 4 years
Qualification: Bachelor’s degree in computer science or related field
Location: Pune
Technical Know-How: Endpoint support, O365 basics, Antivirus tools, Patch updates, Operating Systems, Basic DLP/Encryption understanding
Job Summary:
We are seeking a technically skilled and customer-focused IT professional to provide Level 1 and 2 support across the organization, focusing on Microsoft 365, Azure Active Directory, Intune device management, and core network infrastructure. The ideal candidate will have hands-on experience in end-user support, cloud identity management, endpoint configuration, and networking.
Key Responsibilities:
First point of contact for IT support (JIRA, phone, email).
Install, configure, and troubleshoot Windows OS, hardware, software, and networks.
Manage onboarding/offboarding IT setup, user briefings, and asset handling.
Administer Microsoft 365 (Exchange, Teams, OneDrive) and Azure AD (SSO, MFA).
Endpoint management via Intune (device compliance, app deployment).
Support Office 365, VPN, AD, antivirus, firewalls, and security tools.
Maintain inventory, documentation, and ensure IT policy compliance.
Coordinate with vendors for escalations (Lenovo, ISPs, etc.).
Basic network troubleshooting (Wi-Fi, VPN, switches, routers).
Requirements:
Strong knowledge of Windows 10/11, AD, Azure AD, Office 365, and Intune.
Familiarity with networking (IP, DNS, DHCP), VPN tools, and ticketing systems.
Excellent communication, documentation, and problem-solving skills.
Willingness to support offshore teams and work on-call when needed.
