Leisure Groups Program Manager

The group program manager position supports a busy and fast pace North American group travel department at a leading Virtuoso agency. We are looking for a candidate with excellent organization skills, attention to detail, clear communication skills, an ability to adapt to changes easily, a willingness to learn new software, a strong working knowledge of Office Suite and competent in utilizing web technology. This position does require group travel. It is a remote position. Salary and benefits depend on experience.

Responsibilities

Provide support and act as the primary point of contact for groups already booked
Answer incoming and places outgoing customer calls
Assist with travel arrangements and billing
Fulfill travel protection plan inquires and assist with claims
Identify new group prospects and prepare proposals
Monitor schedules to keep team on track of promises for delivery, deadlines etc.
Maintenance of group records; client files; and group utilization reporting
Attend events and help with setup, checking in clients and taking notes for follow up
Assist with preparation of travel documents for meetings or events
Updates and maintains group departures on intranet and booking tool to assure up-to-date information
Basic Qualifications

Experience with Microsoft Office suite of products
Customer service and sales experience
Excellent time management and organizational skills
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

About Direct Travel

Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client. Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the award's inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com. Together we will help our clients Navigate Their Way and Create Truly Moving Experiences. For more information, visit www.dt.com. Follow us on Twitter, YouTube and LinkedIn