Customer Service Representative

Graduate or UG with minimum 6 months experience in International voice process

Receive inbound calls/emails/chats, provide recruitment support, ensure security verifications, and maintain call quality standards

0 - 5 Years

20 Vacancies

₹ 3-4.5 Lacs P.A

Mumbai (All Areas)
Must have key skills
BPO,Semi Voice,Voice Process,International BPO,International Voice Process
Other key skills
International Voice,International Process,International Calling,UK Process
Job description
What you’ll do

Role : Customer Service Representative


Exp: Freshers - Graduation is mandatory or UG with min 6m exp in International voice process

Location : Mumbai

Shifts : US Shifts - Night shifts



Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week
Return to office (work from office mandatory) therefore Mumbai candidates only.
Exposure to US contact center preferable
Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun

Job Responsibilities / Authorities

Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement

Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skill Experience Profile
Prior international BPO work experience preferred
• Freshers acceptable

If Interested contact Lalitha @

Refer Your Friends


Industry type
BPM / BPO
Department
Customer Success, Service & Operations
Role
Voice / Blended - Other
Role category
Voice / Blended
Employment type
Full Time, Permanent
Education
Any Graduate