Job Description
confidential
Graduate Instrumentation
confidential • Mumbai, Maharashtra • via BeBee
16 hours ago
Full–time
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Job description
Your role will include, but is not limited to:
• Review and develop Piping and Instrumentation Diagrams (PIDs) in conjunction with Process and Mechanical Engineers.
• Select, apply, and specify instrumentation required to support processes.
• Develop Instrument Data Sheets and lists, Panel layouts and details.
• Interact and coordinate with project management, vendors, clients, design members and ...
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Everise
Cisco Network Engineer
Everise • Dombivli, Maharashtra • via BeBee
17 hours ago
₹1.8Cr–₹2.09Cr a year
Full–time
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Job description
Job Description:
Cisco UCCE & CUCM Engineer
The engineer is responsible for the planning, design, implementation, and support of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) solutions.
Key Responsibilities
• Design, deploy, and support Cisco UCCE and CUCM-based contact center solutions.
• Develop, test, and implement IVR self-service scripts using Cisco and third-party platforms.
• Integrate and configure Nuance TTS (Text-to-Speech) and STT (Speech-to-Text) functionality for enhanced IVR experiences.
• Configure and troubleshoot Cisco Cube (Cisco Unified Border Element), VoIP gateways, SIP and ISDN trunks, and dial-peers.
• Manage operational aspects including incident, change, and problem management for contact center infrastructure.
• Capture customer call flow requirements and develop sophisticated call routing scripts and logic including integrations with 3rd party CRM applications to enable self service.
• Execute upgrades, patch management, health checks, and performance tuning for UCCE, CUCM, and related platforms.
• Support integration efforts with CRM, workforce management systems, Verint / Nice call Recording & screen recording and third-party business applications.
• Conduct root cause analysis and resolve outages, circuit issues, and platform disruptions in close collaboration with carriers and IT teams.
• Document and maintain detailed network, system, and operational records according to best practices.
• Train and guide clients/end users on feature adoption and solution usage.
