ENHANCE PLUS CONSULTANT

BPO Senior Agent

Check with seller / month
Work From Home / Remote Work from home Active
Actively Hiring Remote / WFH Full Time
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Job Description

location : Malad west - Powai - Thane - Airoli
• please note : we do not charge any candidate :)

Requirement :
• Minimum 6 months of BPO experience required
• Excellent communication skills
• Problem Solving skills
• Strong work history

Job role :
• Inbound Customer support on voice and chat
• responding to customer queries in a timely and accurate way, via phone, email or chatIdentifying customer needs and helping customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
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