DSW Store Supervisor Full-Time

Job description
About the position

Responsibilities
• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI).
• Ensure customers have a positive experience by maintaining DSW store standards.
• Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review daily communication; plan and assign tasks throughout the day and follow through with required actions.
• Meet metric-based goals by reviewing, understanding and clearly communicating daily progress.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Complete processes as requested related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policy and procedures.
• Supervise and participate in inventory related activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Manage omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicate supply needs to ensure successful operations in all areas of the business.
• Ensure a safe environment for both customers and associates.
• Ensure all equipment is in good operating condition and checked regularly.
• Address associate and customer concerns quickly, taking partners when needed.
• Support team in managing payroll and associate timekeeping activities.
• Provide feedback to the Store Manager on associate performance and communicate associate relations issues to Store Manager for follow up.
• Recognize associates through company recognition tools.
• Support team by training, coaching and motivating Store Leads and associates.
• Delegate and/or perform all other associate duties within store.
• Perform other duties as assigned by the Store Manager and/or Co-Manager.

Requirements
• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.