Job Description
Comhard Technologies Pvt Ltd
Technical Support Team Lead
Comhard Technologies Pvt Ltd • Vadodara, Gujarat • via BeBee
22 hours ago
₹12L–₹17.5L a year
Full–time
No Degree Mentioned
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Job description
Job Description:
As a Technical Support Team Lead at Comhard Technologies Pvt. Ltd., you will be responsible for overseeing the day-to-day technical operations of our customer support desk for CoCloud/Comsky and VPS offerings. You will lead a team of 15+ members, drive first-time fix and SLA adherence, and be incident commander for P1s.
Key Responsibilities:
• Run daily stand-ups, manage queues,...
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Modi Infosol Private Limited
L2 Level IT Engineer
Modi Infosol Private Limited • Surat, Gujarat • via BeBee
23 hours ago
₹12L–₹18L a year
Full–time
Apply on BeBee
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Job description
Job Description:
We seek a skilled and proactive L2 Engineer to join our technical team. This role requires strong technical expertise, problem-solving skills, and collaboration with cross-functional teams.
Key Responsibilities
• Handle escalated incidents and provide in-depth troubleshooting.
• Perform advanced root cause analysis and provide timely resolutions.
• Monitor systems, applications, and infrastructure for high availability and performance.
• Collaborate with L3 engineers, development teams, and vendors for complex issue resolution.
• Document solutions, knowledge articles, and update standard operating procedures.
• Provide guidance, mentoring, and support to junior engineers.
• Ensure compliance with SLAs, IT policies, and security standards.
• Assist in system upgrades, patches, and maintenance activities.
• Identify recurring issues and recommend long-term solutions.
Required Skills & Qualifications
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2–5 years of experience in IT support or technical engineering roles.
• Strong knowledge of operating systems.
• Experience with troubleshooting hardware, software, and infrastructure issues.
• Familiarity with ITSM tools (ServiceNow, Jira, or similar).
• Basic knowledge of firewall, networking, and server administration.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and customer-handling skills.
• Ability to work independently and in a team environment under pressure.
