Front Office Supervisor

The Front Office Supervisor is responsible for supervising the daily operations of the front desk to ensure guest satisfaction, staff productivity, and smooth workflow. This role ensures that guests receive outstanding service throughout their stay and supports the Front Office Manager in training, scheduling, and overseeing front desk team members.

Key Responsibilities:

Supervise, train, and support front office staff including receptionists, concierge, bell staff, and night auditors.
Ensure efficient and smooth check-in/check-out procedures.
Handle guest inquiries, requests, and complaints professionally and promptly.
Maintain accurate guest records and manage room assignments.
Coordinate with housekeeping, maintenance, and other departments for seamless guest service.
Monitor staff performance and provide feedback or coaching as needed.
Ensure compliance with company policies, safety standards, and hospitality best practices.
Assist in managing reservations and room inventory in the Property Management System (PMS).
Prepare daily shift reports and assist with front desk administration.
Act as the Manager on Duty in the absence of senior leadership.
Qualifications:

High school diploma or equivalent (Bachelor’s degree in hospitality or business preferred)
2+ years of front office or guest service experience in hospitality
1+ year of supervisory or team lead experience preferred
Proficiency in PMS systems (e.g., Opera, Maestro, etc.) and Microsoft Office
Strong communication, leadership, and problem-solving skills
Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund
Language:

Hindi (Preferred)
English (Preferred)
Work Location: In person