Job Description
Roles and Responsibilities
Program and configure access control and CCTV systems, including hardware and software
Troubleshoot and resolve any issues that arise with these systems, including network connectivity, programming, and hardware failures
Work with clients to understand their unique business requirements and develop customized solutions that meet those needs
Stay up to date with the latest technology trends and advancements in the industry
Provide technical support to clients and internal teams, including training on how to use these systems effectively
Participate in the design and implementation of new access control and CCTV systems, including providing recommendations on hardware and software solutions
Develop and maintain documentation on all systems and solutions, including programming code and hardware configurations
Maintain current industry knowledge and certifications
Drive on company business and assume responsibility of a company vehicle as needed and allowed
Represent NCS with professionalism and integrity
Perform all assigned duties Safely adhering to the highest Quality standards
Provide the highest level of customer service with continuous communication (verbal and written)
Perform all functions of the position and other duties that may be assigned
Travel to the field to support installations as needed
(Essential duties and responsibilities may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed, nor does it necessarily list all possible duties that may be assigned.).
Key Performance Indicators
Responsibilities
System Troubleshooting
Accountabilities/Performance Measurements
System Readiness
Project Schedule 100% on time
Material Budget to Actual
<= 100%
Project Close Out
Customer Sign-off<= 5 days of Completion
Material/Equipment Availability
100% per schedule
Skill Requirements
High school diploma or general education degree (GED); five plus years of related experiences and/or training; or equivalent combination of education and experience
5 + years of related industry experience in Security Systems programming and troubleshooting
Current, valid driver’s license
Ability to travel
Authorized to work in the United States.
Excellent written and verbal communication skills.
Demonstrated problem solving skills.
Submit to a pre-employment background check and drug screen
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individual must be prepared to:
Flexibility in work hours to meet customer requirements including but not limited to normal working hours, evenings, weekends, overtime
Occasionally move up to 75 pounds by lifting, carrying, pushing, pulling, or otherwise repositioning objects
Stand, sit and walk for extended periods of time
For safety reasons, use of appropriate PPE to avoid situational hazards must be used for example hard hat, steel toed shoes etc. as required
Exposure to various inside and outside working and environmental conditions
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
